Audit Report on the Quality of Care at the Sunnybrook Veterans Centre

Ottawa - March 28, 2013

Today, the Minister of Veterans Affairs released the results of the audit on the quality of care provided to Veterans residing at the Sunnybrook Veterans Centre.

As you know, I agreed to act as Chair of the External Advisory Committee, which included representatives of Veterans organizations and health professionals and met on several occasions to review the findings of the audit, ascertain that all concerns were considered and that the recommendations were appropriate. In addition, two senior members of my management team, Colonel (retired) Charles Cue and Chief Warrant Officer (retired) Michel Guay were at Sunnybrook last December attending all meetings between the VAC audit team and Veterans, their families and staff of the facility. This enabled me to ensure that the audit was evidence-based, comprehensive and objective.

The audit team found that the delivery and quality of care meet provincial and professional standards but made seven recommendations, five of which address the need to improve complaint resolution and communication with residents and families.

Since the delivery of health care is a provincial responsibility, Veterans Affairs Canada does not have the authority to enforce the recommendations. That said, my expectation is that Sunnybrook will act on the recommendations contained in the report and that the Department will do a follow-up survey of Veterans and family members to ensure that they are satisfied with the changes made by Sunnybrook.

The audit report should be seen as the starting point for change not an end in and of itself, and I plan to engage the Minister on the need for follow-up.


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