New opportunities...new challenges...everyday they arise, but do we act on them?
Ottawa - June 4, 2014
I have been a public servant for 25 years and have always sought out roles where I could work with a dynamic team to make a difference. Yes, make a difference. This has led me to work in diverse areas, such as national/international sport, learning and workplace well-being, service delivery and social media policy, and the not-for-profit sector.
When the opportunity arose to become the Deputy Veterans Ombudsman and Executive Director of Operations at the Office of the Veterans Ombudsman (OVO), it struck a chord – this was an opportunity to make a difference at a critical time.
As an independent voice, the work of the Veterans Ombudsman is essential to making real change happen for Veterans and their families – from the calls taken in our call centre to help those with a complaint, to facilitating access to programs and services via information and referrals, to our evidence-based research reports, this is important work.
The calls we receive on a daily basis illustrate the need for an objective voice outside of the “system” that can support Veterans, especially those who are still not aware of what benefits they are entitled to or how and when to apply for them.
Veterans have served their country with distinction both domestically and internationally. The longstanding moral obligation to treat Veterans with respect and fairness is real to Canadians, and how it is carried out has important implications for our national security and our economic well-being.
Could there be a more exciting time to be a part of the OVO team than right now? I think not. I sense the winds of change blowing, especially after the recent release of the House of Commons Standing Committee Report on the New Veterans Charter.
I look forward to getting to know you and working with you to ensure that Veterans and their families receive the services that they need.
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