Principles for Assisting Applicants/Requesters

Principles for Assisting Applicants

In processing information requests under the Access to Information Act, we will:

  1. Process your request regardless of your identity.

  2. Offer reasonable assistance throughout the request process.

  3. Provide information on the Access to Information Act, including information on the processing of your request and your right to complain to the Information Commissioner of Canada.

  4. Inform you as appropriate, and without undue delay, when your request needs to be clarified.

  5. Make every reasonable effort to locate and retrieve the requested records under the control of the Office.

  6. Apply limited and specific exemptions to the requested records.

  7. Provide accurate and complete responses.

  8. Provide timely access to the requested information, in keeping with legislated deadlines.

  9. Provide records in the format and official language requested, as appropriate.

  10. Provide an appropriate location within the Office for you to examine the requested information.

For more information, see the Directive on the Administration of the Access to Information Act

Principles for Assisting Requesters

In processing privacy requests or correction requests under the Privacy Act, we will:

  1. Process your request regardless of your identity.

  2. Offer reasonable assistance throughout the request process.

  3. Provide information on the Privacy Act, including information on the processing of your request and your right to complain to the Privacy Commissioner of Canada.

  4. Inform you as appropriate, and without undue delay, when your request needs to be clarified.

  5. Make every reasonable effort to locate and retrieve the requested personal information under the control of the Office.

  6. Apply limited and specific exemptions to the requested personal information.

  7. Provide accurate and complete responses.

  8. Provide timely access to the requested personal information, in keeping with legislated deadlines.

  9. Provide personal information in the format and official language requested, as appropriate.

  10. Provide an appropriate location within the Office for you to examine the requested personal information.

For more information, see the Directive on Privacy Requests and Correction of Personal Information