Your Call is Important

Video Description

Your call is important is a video message hosted by Mr. Guy Parent the current Veterans Ombudsman of Canada.   Mr. Parent describes who the Office of the Veterans Ombudsman serves and the services we provide.  The video message has various tight and wide angle shots of Mr. Parent and shows a faded waving Canadian flag in the background with various military personnel and commemorative photos.  The Veterans Ombudsman shares a real-life success story as an example of how the Office of the Veterans Ombudsman can help.  On screen toll free number provided: 1-877-330-4343.

Transcript

Introduction

Hi. I’m Guy Parent and I’m Canada’s Veterans Ombudsman.

Who we serve

At the Office of the Veterans Ombudsman, we work to ensure that Veterans, serving members of the Canadian Forces and the RCMP, and other clients of Veterans Affairs Canada, are treated respectfully, in accordance with the Veterans Bill of Rights, and receive the services and benefits that they require in a fair, timely, and efficient manner.

Our services

Information: We can help you navigate through the often-complex Veterans Affairs Canada's system by providing information about your rights and about the benefits and services provided by the Department and other organizations.

Referrals: We assist those who call for help, often as a last resort, by acting as quickly as possible to facilitate referrals to service providers that can best assist them.

Complaint resolution: We address complaints from individuals who believe they have been treated unfairly by Veterans Affairs Canada or other service providers.

Interventions to address systemic issues

When the facts of a case raise systemic issues that can potentially affect many other Veterans and clients of the Department, or when there are multiple complaints about the same issue, or when issues emerge as a result of the Office's interaction with the Department of Veterans Affairs and the Veterans community, my Office will intervene.

This was the case last year when a Veteran called the Office about his eligibility for the Exceptional Incapacity Allowance, an allowance of up to $1,348.57 a month provided to pensioners who are exceptionally incapacitated.

My Office contacted Veterans Affairs Canada to discuss the case and found that half of the 1,800 Veterans who were potentially eligible for the Allowance had not been informed.

The Department quickly corrected the situation by sending a letter to those Veterans. As a result, close to 600 Veterans were found to be eligible and received retroactive payments totaling $14 million.

Toll free number 1-877-330-4343

So, if you are having a problem, please call us.

Your call is important to us…and it can be very important to other Veterans.

We'll do our best to help you!