Complaint Form

Please contact the Bureau of Pension Advocates (BPA) at 1-877-228-2250 or a Royal Canadian Legion Service Officer at 1-877-534-4666 for assistance.

Have you contacted Veterans Affairs Canada (VAC) and submitted a first and second level review, as per the instructions in your decision letters?

Before we can help...

We encourage you to first discuss your situation with VAC and if available, submit a first and second level review to VAC, as per the instructions provided in your decision letters.

For reference, consult the VAC Prescription Drug Program's webpage What Clients Should Know.

If your situation is urgent or you need guidance, give us a call at 1-877-330-4343.

We are not able to investigate your complaint as this issue falls within the mandate of the Department of National Defence and Canadian Forces (DND/CF) Ombudsman.

We encourage you to visit the DND/CF Ombudsman's website or contact their office toll free at 1-888-828-3626. Their Frequently Asked Questions provide examples of situations where they can be of assistance.

We are not able to investigate your complaint as this issue falls within the mandate of the Department of National Defence (DND), the Canadian Armed Forces (CAF) and SISIP Financial.

Please contact SISIP Financial either online or by calling the applicable number below:

  • Regular Force - 1-800-267-6681 (main number for SISIP Financial)
  • Reserve Force and released members - 1-800-565-0701 (Manulife /SISIP Services)

For information on your SISIP Long Term Disability insurance, please call 1-800-565-0701.

If your issue remains unresolved, you can contact the Department of National Defence and Canadian Forces (DND/CF) Ombudsman’s website or call them toll free at 1-888-828-3626. Their Frequently Asked Questions provide examples of situations where they can be of assistance.

Have you contacted Veterans Affairs Canada (VAC) and spoken with your Case Manager (CM) and a Veterans Service Team Manager (VSTM) to discuss your dissatisfaction with your rehabilitation/vocational plan?

Before we can help...

We encourage you to first discuss your situation with your CM and the VSTM to resolve the problem.

If your situation is urgent or you need guidance, give us a call at 1-877-330-4343.