2019-2020 OVO Service Standards Results
We are committed to providing quality service that is delivered to Veterans and their families in a timely manner. Our service standards monitor our performance and help to inform you regarding how long it will take us to provide a type of service or to make a decision. We review these results each year to assess how we are delivering on the services that matter most to you.
|When you submit a...||You can expect...||Target||2019–2020
|request for information.||to receive the information within 5 working days.||85%||75%||88%|
|complaints that may need a referral.||to be referred within 10 working days.||80%||81%||85%|
|complaints that will need to be fully investigated.||the investigation to be completed within 60 working days.||75%||89%||85%|