Service Standard
OVO Service Standards Results
We are committed to providing quality service that is delivered to Veterans and their families in a timely manner. Our service standards monitor our performance and help to inform you regarding how long it will take us to provide a type of service or to make a decision. We review these results each year to assess how we are delivering on the services that matter most to you.
ACCESSING SERVICES |
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|---|---|---|---|---|
| When you submit a ... | You can expect ... | Target | 2021–2022 Results | |
| request for information | to receive the information within 5 working days | 85% | 85% | |
| complaints that may need a referral | to be referred within 10 working days | 80% | 87% | |
| complaints that will need to be fully investigated | the investigation to be completed within 60 working days | 75% | 92% | |