What We Do

What We Do - Infographic

FAIRNESS FOR ALL =

ADEQUATE benefits are in place + Benefits are SUFFICIENT to meet needs + Benefits are quickly and easily ACCESSIBLE by those who need them

WHAT WE DO

  • ASSIST – INFORM ...those who call for help, by providing necessary information and by facilitating referrals to service providers who can best help them.
  • ADDRESS COMPLAINTS ...from those who believe they have been treated unfairly by VAC or other service providers.
  • CONDUCT RESEARCH ...to produce reviews and reports containing recommendations to address systemic issues that can potentially affect many other Veterans and their families.
  • PROVIDE ADVICE ...to the Minister of Veterans Affairs and Parliamentary Committees on issues of importance to Veterans and their families.

WHAT WE CANNOT DO

  • Review Veterans Affairs decisions that can be reviewed or appealed to the Veterans Review and Appeal Board.
  • Review legal advice, court decisions and the decision of a judge.
  • Review matters in the exclusive jurisdiction of the RCMP.

WHERE YOU CAN GO FOR HELP

Submit a complaint online: veterans-ombudsman.gc.ca
Call: 1-877-330-4343

CONNECT WITH US

Facebook: @veteransombudsman
Twitter: @vetsombudsman
Instagram: @veteransombudsmancanada

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