Joint Transition Project - Closing the Seam - Office of the Veterans Ombudsman

Joint Transition Project - Closing the Seam - Infogra

The Project

Launched in June 2014 by the offices of the DND/CF and Veterans Ombudsmen as a result of a well-documented need to “close the seam”

The 1st end-to-end map of the transition process for ALL medically-releasing members
An inventory of third-party organizations providing transition services
Two reports published - Priority Hiring and Support to Families
Recommendations provided to CAF and VAC:
- Fix the lack of formal case management coordination between CAF and VAC and the requirement for VAC to engage earlier is now reflected in the new Enhanced Transition Services model
- Implement one-stop shopping and transition navigators, VAC is now piloting an enhanced “Guided support role” by Veteran Service Agents
Educated, shared information and consulted:
- Produced an education video on the transition process
- Produced an infographic on the challenges facing families
- Held a Twitter chat on the challenges of families in transition

Establish clear accountability and defined roles and responsibilities

VAC engage earlier in the transition process with a single <navigator>
Apply once to VAC for all benefits/services
Eliminate overlap and duplication of the CAF and VAC voc rehab and LTD programs
Establish clear relationships and roles and responsibilities between CAF/VAC and third-party organizations
CAF determine priority hiring eligibility prior to release

VAC track vulnerable families and proactively reach out, understand and be responsive to their needs

Apply once to VAC for all benefits/services and have a <navigator> throughout the process
Reduce CFSA first pension payment delay and ensure VAC benefits are in place at release
Eliminate overlap and duplication of the CAF and VAC voc rehab and LTD programs