Office of the Veterans Ombud
The Office of the Veterans Ombud reviews complaints, and challenges the policies and decisions of Veterans Affairs Canada where we find individual or systemic unfairness. We strive to be an independent and respected voice for fairness and a champion for the well-being of Veterans and their families.
Contact UsDelays in processing and responding to complaints and inquiries
We are currently experiencing a high volume of complaints and inquiries. As a result, response times may be longer than usual and delays in our analysis and review of files are expected. We appreciate your patience and understanding as we work diligently to address your concerns.
Services and information
Have a complaint or a question?
Start the process here, online complaint form, online booking tool, contact us
What we do
Our mandate, the Veterans Ombud Advisory Council, OVO Commendations, the Veterans Ombud
Publications
Systemic Reviews, Resource Guides, Spotlight, Annual Reports
Featured Cases
Learn how we have helped Veterans and their families
News
Press releases, social media links, contact us for media enquiries
Town Halls
Attend a town hall to connect with the Ombud, ask questions, and voice your concerns.
Our News
Reviews
We launched this review after receiving a complaint from a Veteran about Additional Dependant Care reimbursement. The client attended an inpatient treatment program through the Veterans Affairs Canada (VAC) Rehabilitation Program and her dependant care costs were much higher than VAC could legally pay. This complaint raised concerns that the maximum rates for Additional Dependant Care cannot be exceeded for some clients, regardless of their circumstances, and that the maximum rates have not changed since 2006.
Dear Minister Petitpas Taylor, Further to the letter of intent sent on May 15, 2020 by my predecessor to the Deputy Minister of Veterans Affairs Canada (VAC), I am pleased to submit our findings and my recommendation from our abbreviated systemic review into the Department’s benefits and programs that support care and independence at home for Veterans.