Office of the Veterans Ombud
The Office of the Veterans Ombud reviews complaints and challenges the policies and decisions of Veterans Affairs Canada where we find individual or systemic unfairness. We strive to be an independent and respected voice for fairness and a champion for the well-being of Veterans and their families.
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Services and information
Have a complaint or a question?
Start the process here, online complaint form, online booking tool, contact us
What we do
Our mandate, the Veterans Ombud Advisory Council, OVO Commendations, the Veterans Ombud
Publications
Systemic Reviews, Resource Guides, Report Cards, Annual Reports
Featured Cases
Learn how we have helped Veterans and their families
News
Press releases, social media links, contact us for media enquiries
Our News
Reviews
In May 2017 the Federal Court (Citation: 2017 FC 533) approved the settlement of the Merlo Davidson Class Action to “resolve the claims of…class members who experienced…gender and/or sexual orientation based harassment and discrimination…while working in the RCMP during the class period.”
In this update, we reviewed the wait times, disaggregated for service, sex and language, for the fiscal year 2021-2022. We found that while there has been notable improvement over the past year, VAC is still far from meeting their service standard...