A Veteran reached out to us for help after VAC withdrew multiple applications for benefits.
The Veteran, who needed the support of a caregiver, had been informed by VAC that his application for Attendance Allowance was withdrawn because he did not have the required Disability Pension of at least 1%. The client then applied for the Caregiver Recognition Benefit (CRB) and was advised that his application was being withdrawn because he had an entitlement under the Pension Act, even though this was assessed at 0% and did not qualify for any payments.
We asked VAC to review the decisions to withdraw both applications in case the rules had not been properly applied. Thanks to our involvement, VAC found that the CRB application was withdrawn in error, and the Veteran’s submission was processed and approved retroactively.