What to do if you disagree with VAC's decision - Step 2

2. Read the letter carefully

Read the letter carefully. If you do not understand the decision, call VAC or send a secure message on MY VAC ACCOUNT (MVA) to ask for more information.

If the explanation provided is still unclear, contact the Office of the Veterans Ombudsman. You have the right to know what information was used to make the decision and how it was used.