Spotlight

Every year as we prepare this Spotlight, we assess progress made by VAC and determine the status of each recommendation as “Implemented,” “Partially Implemented,” “Not Implemented,” or – new this year – “In Progress.” Particularly where a recommendation has not been implemented we further assess whether it is still valid or may no longer be relevant.

For the past six years, the Office of the Veterans Ombud (OVO) has been tracking the progress made by VAC in implementing the recommendations we have made since our Office was established in 2007. These recommendations serve to shine a light on systemic fairness issues...

As of 31 March 2022, VAC has fully or partially implemented 69% or 52 of our 75 tracked recommendations, a slight improvement over last year. In the 2021-2022 fiscal year, we published two reports with four new recommendations, only one of which we can assess as being partially implemented based on the recent work that has gone into the establishment of a funded peer support program that meets the needs of Veterans who have experienced MST.

The Office of the Veterans Ombud (OVO) was established by an Order-In-Council in 2007 with essentially two broad lines of responsibility: first, investigate complaints against Veterans Affairs Canada (VAC) and provide information or referrals to Veterans; and second, investigate systemic gaps and barriers in the benefits and services provided by VAC.

Status of Veterans Ombudsman Recommendations by Theme

Status of Veterans Ombudsman Recommendations by Theme 2008-2018.

Status of Veterans Ombudsman Recommendations - 2009 to 2016.