Office of the Veterans Ombud
The Office of the Veterans Ombud reviews complaints, and challenges the policies and decisions of Veterans Affairs Canada where we find individual or systemic unfairness. We strive to be an independent and respected voice for fairness and a champion for the well-being of Veterans and their families.
Contact UsDelays in processing and responding to complaints and inquiries
We are currently experiencing a high volume of complaints and inquiries. As a result, response times may be longer than usual and delays in our analysis and review of files are expected. We appreciate your patience and understanding as we work diligently to address your concerns.
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Reviews
Dear Minister Petitpas Taylor, Further to the letter of intent sent on May 15, 2020 by my predecessor to the Deputy Minister of Veterans Affairs Canada (VAC), I am pleased to submit our findings and my recommendation from our abbreviated systemic review into the Department’s benefits and programs that support care and independence at home for Veterans.
We launched this review after receiving a complaint from a Veteran’s loved one. The Veteran died after Veterans Affairs Canada (VAC) made a favourable Pain and Suffering Compensation (PSC) decision. He had no surviving spouse, common-law partner, or dependent children...