Office of the Veterans Ombud (OVO)
The Office of the Veterans Ombud (OVO) reviews complaints, and challenges the policies and decisions of Veterans Affairs Canada where we find individual or systemic unfairness. We strive to be an independent and respected voice for fairness and a champion for the well-being of Veterans and their families.
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We understand how important your concerns are. Right now, we’re receiving more inquiries than usual, which may mean it takes us a little longer to respond. We’re committed to supporting Veterans and their families and ensuring every file gets the attention it deserves. Thank you for your patience and for allowing us the time to do this right.
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Dear Minister McKnight, After careful review, and after hearing many concerns from the Veteran community, I must point out the unfairness I believe will result from certain retroactive measures contained within the Budget 2025 Implementation Act (Bill C-15). Contrary to what was originally intended in the Interpretation Act, sections 373-375 of Bill C-15 would retroactively redefine “province” to exclude the territories in the Veterans Health Care Regulations as it relates to Accommodations and Meals payment by some Veterans in long term care. In so doing, Veterans Affairs Canada would effectively legitimize its past overcharges to Veterans and nullify ongoing litigation aimed at securing reimbursement for affected Veterans.
We launched this review to assess whether the Veterans Affairs Canada (VAC) internal review process is fair. This internal review process applies to appeals of decisions under the Veterans Health Care Regulations as well as Parts 1, 1.1, 2, and 3.1 of the Veterans Well-being Act. VAC provides two levels of review for these decisions.