Office of the Veterans Ombud (OVO)
The Office of the Veterans Ombud (OVO) reviews complaints, and challenges the policies and decisions of Veterans Affairs Canada where we find individual or systemic unfairness. We strive to be an independent and respected voice for fairness and a champion for the well-being of Veterans and their families.
Contact UsThank you for your patience
We understand how important your concerns are. Right now, we’re receiving more inquiries than usual, which may mean it takes us a little longer to respond. We’re committed to supporting Veterans and their families and ensuring every file gets the attention it deserves. Thank you for your patience and for allowing us the time to do this right.
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Services and information
Have a complaint or a question?
Start the process here, online complaint form, online booking tool, contact us
What we do
Our mandate, the Veterans Ombud Advisory Council, OVO Commendations, the Veterans Ombud
Publications
Systemic Reviews, Resource Guides, Spotlight, Annual Reports
Featured Cases
Learn how we have helped Veterans and their families
News
Press releases, social media links, contact us for media enquiries
Town Halls
Attend a town hall to connect with the Ombud, ask questions, and voice your concerns.
Our News
Reviews
We launched this review to assess whether the Veterans Affairs Canada (VAC) internal review process is fair. This internal review process applies to appeals of decisions under the Veterans Health Care Regulations as well as Parts 1, 1.1, 2, and 3.1 of the Veterans Well-being Act. VAC provides two levels of review for these decisions.
We launched this review after receiving a complaint from a Veteran about Additional Dependant Care reimbursement. The client attended an inpatient treatment program through the Veterans Affairs Canada (VAC) Rehabilitation Program and her dependant care costs were much higher than VAC could legally pay. This complaint raised concerns that the maximum rates for Additional Dependant Care cannot be exceeded for some clients, regardless of their circumstances, and that the maximum rates have not changed since 2006.